Ensuring the fastest route to fix
Our broad range of expertise and in-depth understanding of convenience and fuel EPOS, back office and head office systems makes us the ideal partner for software support. We know what it takes to ensure that the software you depend on doesn’t interrupt trading, maximises profits, and keeps you in control.
The Support Hub
Our 24×7 UK Support Hub is available to you whenever you need it, made up of an exceptionally knowledgeable team that guides you through your issue to either provide a swift, remote diagnosis and fix, or else involve the engineer most suited to your issue. This always means the fastest route to the fix you need.
Importantly, we offer Oracle-specific support around the clock too. As Oracle’s preferred convenience and fuel support partner, we’re always on hand to resolve the challenges you may encounter arising from both Oracle EPOS and back office systems to avoid unwelcomed site downtime.
The cover we provide offers flexible options
- Achieve support that matches both your need and your budget
- Obtain an immediate response or resolution in a pre-agreed number of business hours
- Tie in with our other hardware support options for end-to-end cover and peace of mind
- Ensure that you receive the support that’s right for you
Regardless of the contract you choose, when you do need to call on us we’ll see your issue through to the very end, combining unrivalled SLAs and world-class customer service to provide reliable, remarkable support.