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Having recently purchased my new Convenience Store, it was imperative that I had an EPOS solution that helped me run the day to day business, allowing me time to concentrate on other areas that need attention. evoPOS from TLM certainly delivers on this and so much more. I can now really focus on category data which gives me the confidence to make the right changes in store based on factual information. This in turn allows me to maximise my profits and make every category work hard in delivering the numbers I need to achieve. TLM are excellent to deal with and their ongoing roadmap of development gives me confidence I have made the right choice now and for the future of my business. I would certainly recommend TLM as an EPOS partner to any retailer looking to invest in technology.
TLM have been superb in supporting me to this point, from talking through my requirements to providing a great looking POS with media screen. From planning through to a seamless install without closing the doors and losing any trade.
The TLM team can always be relied on to give top customer service, often going above and beyond what is expected of them in order to make sure that any issues on our sites are resolved in the quickest time possible. Having a supplier that we can depend on to support our business in this way is vital.
TLM has supported our estate both directly and as a contractor to Oracle for over 10 years. In that time we found them to always be a responsive technology partner who will very often step in with solutions where others have failed. They have been instrumental in recent projects providing vital system integration services and solutions with innovation and flexibility.
We were extremely impressed with the attitudes of everyone we dealt with on the TLM team. The engineers and service team were responsive, flexible and professional, and most importantly for us the speed of delivery was remarkably efficient.
We operate 17 forecourt sites across the UK, and TLM has always been our first point of call for maintenance and support of our pumps, EPOS and back office – we appreciate a supplier who is specialised in what they do. The team at TLM consistently provide top class support, and have a deep understanding of our industry which is invaluable to us – we know we can rely on them to answer the phone at any time of day or night and resolve issues quickly and efficiently.
May I repeat my comments about the excellent service we received at Woolmer Service Station on Wednesday evening. The help desk were very quick to respond and having Barry on site to get us back up and running quickly was very much appreciated.
TLM has proved itself to be an excellent service provider, always willing to go that bit further to deliver. The breadth of knowledge possessed by their team, not only in relation to the Oracle EPOS and back office systems, but also to dispensers, gauges and all the other equipment vital for a forecourt operation, allows them to resolve issues swiftly with professionalism and expertise. Their team is always available and this includes senior management when and if the need arises. They truly excel at customer service.
TLM provided an invaluable service when we needed it the most. We asked them to step in and save the day with this roll-out because we knew that their engineers would deliver efficiently without issue, and that we could rely on the TLM team for ongoing support. We were delighted with the sterling effort from their team; all sites opened on day one – the perfect install!