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We have an established strategic partnership with TLM as a technology solutions provider. Over the years, they have actively supported our business growth in the UK and have continually invested in store technology platforms to allow us to extend our existing capability.
We have got to know the TLM team well through the evoPOS project. We have a very good relationship with them and are impressed with the expertise and commitment from each area of the business – from engineers to project managers. We have a vision for the future and are excited to explore other products and services with TLM to bring this vision to fruition – simplifying and streamlining Park Garage Group operations further.
The instant back-office dashboards on evoLite are extremely useful. We can now focus on best-selling items and pricing more closely and have a better overview of our business. Being able to run the back-office on our PC or tablet whilst keeping the EPOS working is a huge help to us… The promotion function is great, we can quickly and easily create our own deals and multi-buy offers.
I never thought we really needed a back-office but now I can certainly see the business benefits and we’re using it regularly.
evoPOS was the natural choice for us in Jersey, we’ve tried and tested it in other parts of our business, so we know it’s a great product. It’s reliable with a modern user interface that needs minimal training on. It has all the functions and features we need to deliver great customer service, such as a best deal promotion engine and customer facing media.
Everyone within TLM from the top to the bottom has played a part in installing evoPOS on all of our sites in Jersey. Going the extra mile when Covid-19 restrictions made installs more complicated or resolving issues that were not their fault, TLM are a great team to work with.
Your engineers did a great job installing the new equipment to the very high standards we demanded. Our operating team, experienced and new, find the pole mounted POS’ easy to work with and I’m pleased to report the system has performed faultlessly since it was switched on – exactly as it should be, thank you.
Having recently purchased my new Convenience Store, it was imperative that I had an EPOS solution that helped me run the day to day business, allowing me time to concentrate on other areas that need attention. evoPOS from TLM certainly delivers on this and so much more. I can now really focus on category data which gives me the confidence to make the right changes in store based on factual information. This in turn allows me to maximise my profits and make every category work hard in delivering the numbers I need to achieve. TLM are excellent to deal with and their ongoing roadmap of development gives me confidence I have made the right choice now and for the future of my business. I would certainly recommend TLM as an EPOS partner to any retailer looking to invest in technology.
TLM have been superb in supporting me to this point, from talking through my requirements to providing a great looking POS with media screen. From planning through to a seamless install without closing the doors and losing any trade.
We were extremely impressed with the attitudes of everyone we dealt with on the TLM team. The engineers and service team were responsive, flexible and professional, and most importantly for us the speed of delivery was remarkably efficient.
We operate 17 forecourt sites across the UK, and TLM has always been our first point of call for maintenance and support of our pumps, EPOS and back office – we appreciate a supplier who is specialised in what they do. The team at TLM consistently provide top class support, and have a deep understanding of our industry which is invaluable to us – we know we can rely on them to answer the phone at any time of day or night and resolve issues quickly and efficiently.
May I repeat my comments about the excellent service we received at Woolmer Service Station on Wednesday evening. The help desk were very quick to respond and having Barry on site to get us back up and running quickly was very much appreciated.
TLM has proved itself to be an excellent service provider, always willing to go that bit further to deliver. The breadth of knowledge possessed by their team, not only in relation to the Oracle EPOS and back office systems, but also to dispensers, gauges and all the other equipment vital for a forecourt operation, allows them to resolve issues swiftly with professionalism and expertise. Their team is always available and this includes senior management when and if the need arises. They truly excel at customer service.