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Just wanted to say a massive thank you to all of you for helping out yesterday from all of us at HKS; it was great that you were able to get there so swiftly and get the issue fixed in great time. Appreciate you guys pulling out the stops to make it happen. It’s great to see the quick solutions and help with both things like this and the work with the new system too.
TLM has supported our estate both directly and as a contractor to Oracle for over 10 years. In that time we found them to always be a responsive technology partner who will very often step in with solutions where others have failed. They have been instrumental in recent projects providing vital system integration services and solutions with innovation and flexibility.
We were extremely impressed with the attitudes of everyone we dealt with on the TLM. The engineers and service team
were responsive, flexible and professional, and most importantly for us the speed of delivery was remarkably efficient.
We operate 17 forecourt sites across the UK, and TLM has always been our first point of call for maintenance and support of our pumps, EPOS and back office – we appreciate a supplier who is specialised in what they do. The team at TLM consistently provide top class support, and have a deep understanding of our industry which is invaluable to us – we know we can rely on them to answer the phone at any time of day or night and resolve issues quickly and efficiently.
May I repeat my comments about the excellent service we received at Woolmer Service Station on Wednesday evening. The help desk were very quick to respond and having Barry on site to get us back up and running quickly was very much appreciated.
TLM has proved itself to be an excellent service provider, always willing to go that bit further to deliver. The breadth of knowledge possessed by their team, not only in relation to the Oracle EPOS and back office systems, but also to dispensers, gauges and all the other equipment vital for a forecourt operation, allows them to resolve issues swiftly with professionalism and expertise. Their team is always available and this includes senior management when and if the need arises. They truly excel at customer service.
TLM provided an invaluable service when we needed it the most. We asked them to step in and save the day with this roll-out because we knew that their engineers would deliver efficiently without issue, and that we could rely on the TLM team for ongoing support. We were delighted with the sterling effort from their team; all sites opened on day one – the perfect install!