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We were really impressed with evoBackOffice and made the decision to roll it out to our entire estate.
Our collaborative partnership with TLM ensured that our contract mangers had what they needed before we went to pilot and we continue to work closely with our managers throughout the initial phases of deployment.
We are a third of the way through the project and as usual, TLM is delivering a smooth implementation. The project team has converted sites to the new back-office solution with minimal disruption to site operation. The training our managers receive from experienced trainers is excellent, this includes TLM organised remote group training for basic topics prior to conversion and individual sessions once live.
Our sites are enjoying using the new solution which has resulted in lots of positive feedback, especially around the modern user interface, described by users as straight forward and user friendly.
Stores particularly like the ease of accessing relevant reports and having all the information they need in one place. Our contract managers find tasks such as deliveries, ordering and head office price management simpler and quicker to do.”
The evoBackOffice system has various features that help us make the day-to-day running of the business effortless.
Being web-based means more than one user can access the system at the same time. So, while one member is working on updating the deliveries, another member can access reports from a different device.
The system has excellent analytics features which help with the growth of the business. In-depth reports of sales, products, profit margins, wastage and prices enable us to make smarter decisions, plan ahead where needed and reach our goals.
evoBackOffice has been a game changer for my business. I was in the process of hiring a store manager but since having evoBackOffice installed I’ve realised I don’t need to.
It’s intuitive interface means my staff can use it to record wastage and enter deliveries and credit notes, which in turn has made them understand the importance of controlling these stock aspects.
The fact that I can use evoBackOffice from anywhere on a variety of devices means I don’t have to be onsite to manage my store – in fact I use evoBackOffice on my mobile around 60% of the time.
The auto-ordering function works brilliantly and has drastically cut down the amount of time I spend on ordering to just a few minutes.
We are a busy forecourt, and very conscious that queues are bad for business. Running evoPOS tills has helped dramatically reduce customer queuing time, be it the tablet queue buster or just the reduced transaction time. Customers appreciate the ability for the till to select the best discount for them if multiple promotions are being purchased together. evoPOS has been part a big step for us standing out amongst our competitors. Working with TLM has been simple, they understand my business needs and are willing to go that extra step to get the solutions I need implemented.
We have an established strategic partnership with TLM as a technology solutions provider. Over the years, they have actively supported our business growth in the UK and have continually invested in store technology platforms to allow us to extend our existing capability.
We have got to know the TLM team well through the evoPOS project. We have a very good relationship with them and are impressed with the expertise and commitment from each area of the business – from engineers to project managers. We have a vision for the future and are excited to explore other products and services with TLM to bring this vision to fruition – simplifying and streamlining Park Garage Group operations further.
The instant back-office dashboards on evoLite are extremely useful. We can now focus on best-selling items and pricing more closely and have a better overview of our business. Being able to run the back-office on our PC or tablet whilst keeping the EPOS working is a huge help to us… The promotion function is great, we can quickly and easily create our own deals and multi-buy offers.
I never thought we really needed a back-office but now I can certainly see the business benefits and we’re using it regularly.
evoPOS was the natural choice for us in Jersey, we’ve tried and tested it in other parts of our business, so we know it’s a great product. It’s reliable with a modern user interface that needs minimal training on. It has all the functions and features we need to deliver great customer service, such as a best deal promotion engine and customer facing media.
Everyone within TLM from the top to the bottom has played a part in installing evoPOS on all of our sites in Jersey. Going the extra mile when Covid-19 restrictions made installs more complicated or resolving issues that were not their fault, TLM are a great team to work with.
Your engineers did a great job installing the new equipment to the very high standards we demanded. Our operating team, experienced and new, find the pole mounted POS’ easy to work with and I’m pleased to report the system has performed faultlessly since it was switched on – exactly as it should be, thank you.
Having recently purchased my new Convenience Store, it was imperative that I had an EPOS solution that helped me run the day to day business, allowing me time to concentrate on other areas that need attention. evoPOS from TLM certainly delivers on this and so much more. I can now really focus on category data which gives me the confidence to make the right changes in store based on factual information. This in turn allows me to maximise my profits and make every category work hard in delivering the numbers I need to achieve. TLM are excellent to deal with and their ongoing roadmap of development gives me confidence I have made the right choice now and for the future of my business. I would certainly recommend TLM as an EPOS partner to any retailer looking to invest in technology.
TLM have been superb in supporting me to this point, from talking through my requirements to providing a great looking POS with media screen. From planning through to a seamless install without closing the doors and losing any trade.
We were extremely impressed with the attitudes of everyone we dealt with on the TLM team. The engineers and service team were responsive, flexible and professional, and most importantly for us the speed of delivery was remarkably efficient.
TLM has proved itself to be an excellent service provider, always willing to go that bit further to deliver. The breadth of knowledge possessed by their team, not only in relation to the Oracle EPOS and back office systems, but also to dispensers, gauges and all the other equipment vital for a forecourt operation, allows them to resolve issues swiftly with professionalism and expertise. Their team is always available and this includes senior management when and if the need arises. They truly excel at customer service.